Customer Testimonials
Here is what a few of Heritage Safe's satisfied customers have said...if you would like to send us your feedback please email us at cbeckstead@heritagesafe.com
“I received my safe the other day, I can’t tell you how pleased I am with it. This Centennial 3660 is exactly what I was looking for in a safe. The workmanship is excellent, and this thing is rock solid. Thanks so much for delivering quality. I am glad to see a company that takes pride in their products. Thanks again.”
Sterling
Kentucky
“Having broken into my home 3 months earlier, the “home invaders” had one thing on their minds and that was to break into my Heritage Safe. They brought tools with them and they pried, hammered, and even used an electrical grinder trying to open my gun safe. Their efforts were fruitless and my most precious possessions; guns, silver bars and silver coins, coin collections and of course valuable paperwork such as car titles and etc. were all secure; thanks to my Heritage Safe.
My Heritage Safe was not just a tried and true vault but also a beautiful piece of furniture, kept in plain view, in my living room. Because damage to the outside of my safe was extensive it was necessary to replace it. Carol Beckstead; of Heritage Safe Company was very helpful in many ways, allowing me to replace my battered safe with a new one. I strongly recommend Heritage Safes to anyone, not just for the reliability of the product but also for the caring super way the staff of Heritage Safes worked with and for me. Thanks again.”
Al Kamps
Oregon
“Recently my home was broken into by thieves who also tried to break into my Heritage safe. Through their unsuccessful efforts, the thieves damaged it to the point that it would not open. I called Heritage Safe and reported what had happened. They promptly replaced my safe and once again my valuables are secure. Purchasing a Heritage Safe is one of the best decisions I ever made.”
Frank Patrick
Damascus, VA
“Recently, my family’s life was turned upside down by a fire—something I never imagined could happen to me. The only bright spot, in addition to getting my wife and son to safety, was the fact that I had a Heritage safe. A gas line leak created a huge explosion and fire in our home. At times the flames shot 20–30 feet above the house. The fire raged for almost four hours before the gas company could find the line and clamp it off. My Heritage safe stood only 20 feet from the center of the explosion, in what was undoubtedly the hottest part of the house. Although charred black, covered in debris, and standing in water my safe opened on the first try, and everything inside survived unscathed. Thanks to the Heritage Safe warranty I now have a brand-new safe. My Heritage safe performed beyond belief—it’s American craftsmanship at its best, and it’s the best money I ever spent.”
Jay L. Holleman
“Last December my husband and I bought a safe to protect our valuables. All was well until we tried to get in it a few months later and couldn’t. At Heritage Safe Company, Carol immediately assured us that the problem would be checked. Within just a few days a locksmith was located and the lock was assessed. When it was determined that the lock could not be fixed nor replaced without some loss of aesthetics, a new safe was ordered. When we asked about changing the type of lock, we were assured that that would be no problem and were graciously assisted in making those changes, and when there was a question about the type and color of finish that we had, samples were shipped for our verification. When the new safe was ready, Carol handled all of the arrangements for the pickup of the first safe and the delivery of the new safe. Even though the defective lock was not the fault of Heritage Safes, Carol and the customer service department of Heritage Safes were there for us. They bent over backwards to ensure that our problem was dealt with as quickly as possible and did so without hesitation. We truly appreciate the courteous manner in which Carol and Heritage Safes worked with us; the customer service at Heritage Safe Company can’t be beat. Thank you Carol; thank you Heritage Safes.”
Dave and Hazel Holmes
Crestview, Florida
Dear Lance:
I wanted to take a moment to personally thank everyone at the Heritage Safe Company for their superior customer service. I lost my home in a fire on July 4, 2005. I had purchased a Heritage Safe the year prior. The safe withstood the extreme temperature from the fire for over 45 minutes, keeping my belongings safe.
I contacted the Heritage Safe Company about my situation and your company followed through on the warranty. I received my new safe last month. I have recommended a Heritage Safe to many of my family and friends. It has been a pleasure to work with you and your company. Once again, thank you for the superior service that is provided through Heritage Safe Company.
James
East Springfield PA
January 27, 2006
To Heritage Safe Co.
On December 7, 2005 we were at the hospital and had a house fire. The house was totally destroyed. The only thing that was saved was my guns and papers that was in the safe. I would recommend a Heritage Safe to anyone.
James
Ashland, OH
Gentlemen:
I must salute you on your customer service skills. A week ago, on Monday, August 22, 2005, my husband called your office to complain about the lock on our recently purchased gun safe. It sometimes would take three to five tries before the safe would open. My husband was told by your representative that a new lock would be immediately shipped and a local locksmith would call us within a couple days to schedule an appointment to replace the lock. We thought, yeah, right!
To our surprise, Dan, a local locksmith called me the very next day to say he would schedule an appointment to install the lock as soon as he received it from your company. To our second surprise, he called again on Thursday to say he had received the new lock, and then made an appointment at our convenience to install it on Saturday morning.
Dan was right on time, and installed the lock in less than an hour. Dan was very nice and most efficient. To our third surprise, the replacement lock was upgraded to a much nicer lock than was on the safe originally. Also, as a note Dan called again this morning to just make sure the lock was working for us and that everything was okay.
In a world of "customers not always being right," your company certainly exceeded our expectations! Congratulations on making a good product and standing behind it. We will recommend your safes to anyone who asks. Thank you so much for taking care of our problem and making it a hassle-free experience!
Enola
Mansfiled, OH
To Whom It May Concern:
We recently had some problems with our safe keypad. I called your office for assistance. From the moment I first spoke with the receptionist, to the resolution of the issue which was handled by your tech, James Vawser, all of my requirements were met with a level of professionalism that is becoming increasing hard to find. Your company is to be commended for the outstanding service support that the folks at your office (800-515-SAFE) provide. I will, without hesitation, recommend a Heritage safe to anyone that asks me my opinion. Thanks again.
Lawrence
Bowie, MD
